Returns & Exchanges
At JOYOR, we want you to be fully satisfied with your high-performance gear, which is why we offer a 30-day return window for items in original condition. If your equipment doesn't meet your expectations, our streamlined process ensures a quick resolution so you can get back to your training.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the sports gear in its original packaging, ensuring all tags are attached and any protective padding is included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our quality control team inspects the returned equipment, we will process your refund or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing