Frequently Asked Questions

Everything you need to know about your JOYOR gear and orders.

What is the standard shipping time for JOYOR products?

We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and you will receive a tracking number via email as soon as it ships.

Does JOYOR offer a warranty on sports equipment?

Yes, all JOYOR products come with a 12-month limited warranty covering manufacturing defects. This ensures you can train with confidence knowing your gear is built to last.

What is your return policy for fitness gear?

We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.

How do I know which size is right for me?

Each product page features a detailed size guide with specific measurements. We recommend measuring yourself according to the guide to ensure the best fit for your athletic performance.

Can I modify or cancel my order after it has been placed?

Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed, though you can still return it once received.